I was abruptly banned a couple weeks ago. I have played this game for about 6 years now. I have been a longtime member of Mossback & now Football Junkies. I have never once bought coins from a 3rd party site or cheated in any aspect of the game. I went thru the hoops with EA Support thinking this ban had to be a mistake. I finally got the response you see attached from the escalted TOS team. I cheated in online matches??? I definitely didn't, that much i am sure of. How is it even possible to cheat?? I have probably spent close to two hundred dollars on the game this year and here i sit. Makes me extremely frustrated. If anyone out there can help me in any way i would most certainly appreciate it. I just wish you could actually talk to someone who wasn't an entry level person reading from a script. Telling me everything is going to be ok and someone who know something will be in touch with me soon. I am so tired of being in that hamster wheel. I did reach out to EAmesssina right after it happened and did not get a response. I feel out of options.
I was abruptly banned a couple weeks ago. I have played this game for about 6 years now. I have been a longtime member of Mossback & now Football Junkies. I have never once bought coins from a 3rd party site or cheated in any aspect of the game. I went thru the hoops with EA Support thinking this ban had to be a mistake. I finally got the response you see attached from the escalted TOS team. I cheated in online matches??? I definitely didn't, that much i am sure of. How is it even possible to cheat?? I have probably spent close to two hundred dollars on the game this year and here i sit. Makes me extremely frustrated. If anyone out there can help me in any way i would most certainly appreciate it. I just wish you could actually talk to someone who wasn't an entry level person reading from a script. Telling me everything is going to be ok and someone who know something will be in touch with me soon. I am so tired of being in that hamster wheel. I did reach out to EAmesssina right after it happened and did not get a response. I feel out of options.